1. Introduction
African Hill Resort ("we", "us", "our") is committed to protecting and respecting the privacy of all guests, website visitors, and individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.
By making a reservation, using our website, or visiting our Resort, you consent to the practices described in this Privacy Policy. This policy applies to African Hill Resort, located at Kabakaba Hill, Volta Region, Ghana.
2. Data We Collect
We may collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, nationality, Ghana Card or passport number |
| Contact Data | Phone number, WhatsApp number, email address, home address |
| Booking Data | Reservation details, room type, check-in/check-out dates, special requests |
| Payment Data | Mobile money number, payment reference, transaction records |
| Usage Data | Services used during your stay, dining preferences, spa bookings |
| Communications Data | Emails, WhatsApp messages, feedback forms, and reviews |
| Technical Data | IP address, browser type, and pages visited on our website |
We do not collect sensitive personal data such as health information, religious beliefs, or political opinions unless specifically required and consented to for a particular service.
3. How We Collect Your Data
We collect personal data through the following means:
- Direct interactions: When you make a reservation, check in at the Resort, fill in a registration form, contact us via phone, email, or WhatsApp, or submit feedback.
- Online channels: When you visit our website, submit an online booking form, or interact with our social media pages (Instagram, Facebook, TikTok, YouTube).
- Third parties: When a booking is made on your behalf by a travel agent, event planner, or corporate partner.
- Security systems: CCTV footage collected for the safety and security of all guests and staff on Resort premises.
4. How We Use Your Data
We use your personal data for the following purposes:
- To process and manage your reservation and stay at the Resort.
- To process payments and issue receipts or invoices.
- To comply with legal obligations under Ghanaian law, including guest registration requirements under the Tourism Act.
- To communicate with you about your booking, including confirmations, reminders, and updates.
- To respond to enquiries, complaints, and feedback.
- To send you promotional offers, newsletters, and updates about the Resort — only where you have given consent or have an existing relationship with us. You may opt out at any time.
- To improve our services, website, and guest experience.
- To ensure the safety and security of guests and staff.
We will never sell your personal data to third parties for marketing purposes.
5. Sharing Your Data
We may share your personal data with the following parties only where necessary and lawful:
- Service providers: Third-party vendors who assist us in operating the Resort, processing payments, or managing IT systems, subject to confidentiality agreements.
- Legal authorities: The Ghana Police Service, Ghana Revenue Authority, Ghana Tourism Authority, or any other government body where required by law.
- Event partners: Where your event involves external caterers, florists, or entertainment — only the details necessary for your event will be shared.
- Emergency services: In cases of medical emergency or security incident on Resort premises.
All third parties with whom we share data are required to handle it in accordance with Ghanaian data protection law.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Ghanaian law:
- Guest registration records: Retained for a minimum of 3 years as required under Ghana Tourism Authority regulations.
- Payment records: Retained for 7 years in compliance with Ghana Revenue Authority requirements.
- Marketing data: Retained until you withdraw consent or request deletion.
- CCTV footage: Retained for 30 days unless required for an ongoing investigation.
After the applicable retention period, personal data is securely deleted or anonymised.
7. Data Security
African Hill Resort takes reasonable and appropriate measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include:
- Restricted access to personal data — only staff who need it to perform their duties can access it.
- Secure storage of physical records in locked facilities.
- Password-protected digital systems and secure email communications.
- Staff training on data protection practices.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that poses a risk to your rights, we will notify affected individuals and the Data Protection Commission of Ghana as required by law.
8. Your Rights
Under the Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request that inaccurate or incomplete data be corrected.
- Right to Deletion: You may request that we delete your personal data, subject to legal obligations that require us to retain it.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 21 days as required by Ghanaian law. If you are unsatisfied with our response, you may lodge a complaint with the Data Protection Commission of Ghana.
9. Cookies & Our Website
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.
- Essential cookies: Necessary for the website to function correctly.
- Analytics cookies: Help us understand visitor behaviour to improve our website.
- Marketing cookies: Used to show relevant promotions — only with your consent.
You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our website.
10. Children's Privacy
African Hill Resort welcomes families and children as guests. However, we do not knowingly collect personal data directly from children under the age of 16 without verifiable parental consent. If you believe we have inadvertently collected data from a minor without proper consent, please contact us immediately and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational procedures. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
For significant changes, we will make reasonable efforts to notify guests with existing bookings via email or WhatsApp.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- African Hill Resort, Kabakaba Hill, Volta Region, Ghana
- Email: africanhillresort.ho@gmail.com
- Phone / WhatsApp: +233 208 267 501
- Reception: Open 24 Hours
You may also contact the Data Protection Commission of Ghana at www.dataprotection.org.gh if you have unresolved concerns about how your data is handled.